Complaints Policy

At Raw Food For Dogs we strive to provide excellent service and customer satisfaction. We take all feedback seriously, including complaints, as they help us identify areas for improvement and rectify any issues promptly. If you have a complaint or concern, we encourage you to follow the process outlined below.

1. Contact Us: In the first instance, please get in touch with our Customer Support team. You can reach us by phone, email, or through the contact form on our website. Provide details of your complaint, including any relevant documentation or evidence.
2. Investigation and Resolution: Upon receiving your complaint, our team will investigate the matter thoroughly. We aim to resolve complaints as quickly and efficiently as possible. Our dedicated team will keep you informed of the progress and work towards a satisfactory resolution.
3. Escalation: If you are not satisfied with the initial response or resolution, you may request to escalate your complaint. Your complaint will be reviewed by a senior member of our team who will conduct a further investigation and provide a detailed response.
4. Regulatory Bodies: If you believe that your complaint has not been adequately addressed by our internal process, you may choose to escalate the matter to relevant regulatory bodies or industry associations.
5. Feedback and Continuous Improvement: We value your feedback and use it as an opportunity for continuous improvement. We appreciate your input in helping us enhance our services and customer experience.

Please note the following:

• Provide accurate and detailed information about your complaint to help us investigate and resolve the issue effectively.
• Treat our staff with respect and courtesy throughout the complaints process.
• We will handle your complaint in a confidential manner, in accordance with our privacy policy.

We are committed to addressing complaints in a fair and transparent manner, ensuring that every concern is taken seriously and resolved to the best of our abilities. Your satisfaction is our priority, and we appreciate your patience and cooperation during the resolution process.

If you have any questions or need further assistance, please do not hesitate to contact our Customer Support team.